---
title: "FAQ"
lang: en
slug: "faq"
updated: 2026-10-22
scope: "Feiji user guide; available features and access depend on the account and organization settings"
---

# FAQ

Resolve common problems with sign-in, access, and results.

Check sign-in, space access, or task results for the problem you have.

<a id="what-if-i-cannot-sign-in"></a>

## What if I cannot sign in?

1. Open Feiji.
2. Retry a sign-in method on the sign-in page.
3. Contact your administrator if sign-in still fails.

<a id="why-can-i-not-find-a-space"></a>

## Why can I not find a space?

You can access only spaces you have permission to use.

1. Ask a space manager to check your membership.
2. Open the space again after you receive access.

<a id="why-can-a-colleague-not-open-a-link"></a>

## Why can a colleague not open a link?

Copy link does not grant space access.

1. Check which space holds the content.
2. Ask a manager to check your colleague’s membership.

See <a href="/en/guides/permissions-and-sharing/">Permissions and sharing</a>.

<a id="what-if-xiaojis-answer-is-wrong"></a>

## What if Xiaoji’s answer is wrong?

1. Ask Xiaoji to name the source file and section.
2. Open the source.
3. Check the incorrect content.
4. Request a correction in the same chat.

<a id="why-is-an-app-upload-missing"></a>

## Why is an app upload missing?

Draft uploads are simulated.

1. Confirm that you used the published app.
2. Retry with a file that contains no sensitive information.
3. Check the file in the target space.

See <a href="/en/guides/apps/">Apps</a>.

<a id="why-is-xiaoji-waiting-for-me"></a>

## Why is Xiaoji waiting for me?

Xiaoji may need you to sign in or supply information.

1. Read the short request in the chat.
2. Complete the requested action.

<a id="where-can-i-read-an-error-notice"></a>

## Where can I read an error notice?

Errors appear as short notices at the bottom right.

1. Read the notice.
2. Follow it to correct the problem.
3. Record the item name and failed action if the problem continues.
4. Report the problem to your administrator.

Note: Keep passwords and verification codes out of problem reports. See <a href="/en/guides/settings/">Settings</a> for help.